FREQUENTLY ASKED QUESTIONS
Q. What are the benefits of non medical home care?
A. Today, home care is the preferred alternative to a nursing home, rehabilitative center or hospital. People who are aging, healing, disabled or recuperating from surgery are happier in their own environment with familiar surroundings. Family members may also contribute to ones care in the home setting. Staying home encourages healing, and helps one maintain their independence and dignity.
Q. What level of care can TLC HomeCare Services provide our family?
A. Depending on your needs, TLC HomeCare Services can provide a vast array of non medical services to assist you and your family’s particular circumstances. We come to your home, do an assessment, and make recommendations that we feel would work best for you. Sometimes that is just providing companionship a few days a week, a homemaker to do some grocery shopping and meal preparation or a bath visit. If you are a new mom just returning home with your infant, wouldn't it be nice to have an extra pair of hands to do some cooking or someone to run some errands for you? Our services are very flexible and we can adapt them to any situation. TLC HomeCare Services provides a combination of services (see SERVICES page for details). We offer services temporarily or long-term. We care for seniors, retirees, veterans, adults injured or recuperating, undergoing chemotherapy, battling a disease, post operative recovery, expectant mothers or new moms.
Q. What are your hours of service?
A. We offer service with a 3 hour minimum, but are available 24 hours a day, 7 days a week. Shifts are available in a variety of time increments, but always with a 3 hour minimum. We answer our telephone live 24 hours a day. We ask for as much scheduling notice as possible to coordinate all of our efforts to give you the maximum benefit from our services. We will always try to accommodate a last minute request or an emergency.
Q. Are your caregivers independent contractors?
A. No we do not hire any 1099 employees, all caregivers work for TLC. TLC Homecare Services caregivers are fully trained, and screened with background checks, license checks and reference checks. We are bonded and insured and operate under the "Health Care Service Firm" license granted by the State of New Jersey. Our staff RN supervises all CHHA's and does the initial care plan for the client, to be followed by the CHHA. All caregivers and homemakers are supervised on a regular basis as well. Finally, all caregivers are instructed to write in the clients journal daily that is left in the home by TLC. This is for the family to see what is being done and encourages open communication between all parties.
Q. Do you provide services to assisted living facilities and nursing homes?
A. Yes, we can visit your loved one while they are at a facility to supplement their care or provide services that the facility cannot provide. We can coordinate these services with the facility to avoid any duplications of service.
Q. What if my regular caregiver gets sick?
A. No problem! We will replace your regular caregiver with someone equally qualified until your regular caregiver can return.
Q. How do I pay for services?
A. Services are private pay, unless you have a long term care insurance policy. We will then assist you with filing the forms for your long-term care policy. We bill weekly.
Q. Will TLC HomeCare Services protect my family member’s privacy?
A. Absolutely! We respect the privacy of those for whom we provide care as required by HIPAA regulations.